Yes, we currently ship to select international destinations through Shopify and Global-E. Please note that customs fees may apply.
Frequently Asked Questions
Do you ship internationally?
What is your packaging made of?
We use recyclable, reusable materials—like Miron glass and letterpressed boxes—designed to honor both the Earth and your rituals.
Can I reuse my bottle?
Absolutely. Our Miron glass bottles are made to last. Refill, repurpose, or return to us in the future (stay tuned—we’re exploring a refill initiative).
Are your products vegan
Most of our products are vegan. The exception is our tallow-based balm, made with ethically sourced suet. All ingredients are always clearly listed.
Do you use synthetic ingredients?
Never. Every creation is 100% natural, free of synthetic fragrance, alcohol, preservatives, and palm oil.
How long will my product last?
We recommend using products within 6–12 months of opening for best potency and freshness.
Are your products safe for sensitive skin?
Our formulations are created with gentle, natural ingredients, but every body is different. We always recommend apatch testbefore first use, especially if you have sensitive skin or are prone to allergies.
Do you offer medical advice or skincare consultations?
No. While we bring deep care and herbal knowledge to every formulation,we do not offer medical advice. Our products are not intended to diagnose, treat, or prevent any condition. Please consult a licensed practitioner for specific concerns.
How do I update my subscription?
Subscriptions can be managed through your account here or by emailing us at natalie@tuetal.com
Do you offer wholesale?
Yes. Please reach out via our contact form or email us at natalie@tuetal.co with your store details and we’ll be in touch.
Privacy Policy
Last updated: 05/25/25
We believe privacy is sacred. When you share your information with TU·ET·AL, we honor that trust with care and discretion.
What We Collect
When you place an order, sign up for emails, or explore our site, we may collect:
- Name, email, shipping & billing address
- Payment details (securely processed via Shopify and payment gateways)
- Analytics on how you use our site (to help us improve)
How We Use It
- To fulfill your order and communicate with you
- To offer support and share updates (only if you’ve asked to hear from us)
- To better understand how our website is used and make it more intuitive
Your Rights
You can request to view, update, or delete your personal data at any time. Email us at hello@tuetal.co.
Third Parties
We use trusted partners like Shopify and shipping carriers. They only access the data necessary to fulfill your order.
We never sell or trade your information.
Terms of Use
Last updated: 05/25/25
By exploring tuetal.co or making a purchase, you agree to the following:
Our Products
Each item is crafted in small batches by hand. Slight variations may occur—this is part of their beauty.
All offerings are for external use only. Please read ingredients carefully before use. TU·ET·AL is not liable for allergic reactions or sensitivities.
Product Use & Safety
We recommend conducting a patch test before using any new product, especially if you have sensitive skin. Discontinue use if irritation occurs.
Our products are not intended to diagnose, treat, cure, or prevent any disease. TU·ET·AL does not offer medical advice. Please consult a qualified healthcare provider for any health concerns.
Orders & Shipping
We aim to ship within [2–5] business days of your order. Once a package is with the carrier, delivery is out of our hands—but we’ll always do our best to assist.
Refunds & Returns
Due to the nature of our products, we cannot accept returns. If anything arrives damaged or doesn’t feel right, reach out to us within 7 days of delivery—we promise to make it right.
Intellectual Property
All images, text, designs, and formulas are the property of TU·ET·AL. They may not be copied, shared, or used without permission.
Commitments
Truly Natural
Compassionately Made
Plastic-Free Packaging
Sustainably Crafted
Join our mailing list